- Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla’s Industrial Storage customers Lead cross-functional efforts to drive actions with manufacturing, design, field service, and the technical support teams as required to systematically prevent known issues from reoccurring
- Mine data logged by Tesla’s Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure mode
- Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla’s Service tools, and develop any specialized training required to complete those actions
- Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate
- Provide support on escalated customer cases from around the world in order to minimize system downtime for Tesla’s customers.
- Explain the root cause and resolution of issues to commercial and utility customers as needed
- Work with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla’s Industrial Storage products installed globally
- Maintain the list of serviceable parts currently available for all Industrial Storage Products and provide engineering guidance on the replacement strategy for obsolete parts
- BS in electrical engineering, computer engineering, or mechanical engineering with 5 years of experience, or MS with 3 years of experience, or equivalent practical experience in development, reliability engineering, failure analysis, systems test engineering, product quality, or service engineering
- Experience using Python or equivalent for data analysis on very large databases
- Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems
- Prior experience troubleshooting electrical, system, firmware, or process failure modes
- Proven cross-functional leadership and collaborative skills
- Excellent oral and written communication skills
- An ability to prioritize and execute many tasks in parallel.
- An excellent attention to detail and an ability to produce clear and concise written documents and diagrams.
- Experience with battery systems and power systems
- Knowledge of CAN Bus communication
- Experience with managing or maintaining equipment running Linux based applications
Company
Location
Amsterdam - Netherlands
Job type
Full-Time
Python Job Details
The Tesla Energy Product and Service Engineering team is looking for a passionate, collaborative, and skilled Product Engineer to join the team to support the explosive growth of our Industrial Storage fleet. As the Industrial Storage fleet grows, Tesla is also committed to having an industry-leading uptime in our deployed fleet of commercial and utility scale batteries. We use data collected from our highly connected systems to find problems before the customer does, and to systematically eliminate the causes of downtime. The product engineer will lead the identification and root cause of design, process, firmware and software failures in our fleet of energy storage systems. You will work with a team of engineers to diagnose why the power converters, battery modules, digital control systems, heating and cooling systems in Tesla’s industrial batteries occasionally malfunction. Once the root cause has been identified, you will lead the effort to devise corrective actions that will prevent these failures from reoccurring. Ultimately, you will be responsible for improving the uptime in Tesla’s stationary batteries used by commercial and utility-scale customers in grid connected and microgrid applications. To be successful in this role you will need to be skilled at troubleshooting electronic systems, mechanical systems, and computer networks in person and remotely. You should be comfortable developing your own code, manipulating SQL data, and working in the lab. If you are a “maker” that loves to solve problems, this is the role for you. Work travel is expected to be around 15% for this role. This would include traveling to customer sites as well as our manufacturing and engineering facilities in the US.
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